Politique d’expédition

Last updated: August 18, 2026

At YBYRAH, every order is carefully prepared before leaving our facility. This policy explains our processing times, estimated delivery times, tracking procedures and what to do if you experience an issue with your shipment.

Shipping Cost

We currently offer free express shipping on every order to all destinations available at checkout.

If your country or postal code is eligible for delivery, the shipping option will be displayed during checkout.

Order Processing

Orders are normally processed within 1 to 3 business days after payment confirmation.

Processing includes:

  • Payment verification;

  • Product inspection;

  • Order preparation;

  • Packaging;

  • Handover to the shipping carrier.

Orders placed on weekends or public holidays begin processing on the next business day.

During collection launches, promotional periods or periods of unusually high demand, processing may take slightly longer. If a significant delay affects your order, we will contact you by email.

Estimated Delivery Time

After dispatch, delivery normally takes approximately 6 to 8 business days.

The complete estimated timeframe is therefore:

  • Processing: 1 to 3 business days;

  • Shipping: approximately 6 to 8 business days after dispatch.

Delivery estimates begin when the order is handed to the carrier, not when the order is placed.

These timeframes are estimates and are not guaranteed delivery dates. Customs procedures, local carrier operations, public holidays, severe weather and other circumstances outside our control may affect delivery.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information. Tracking updates may take up to 48 hours to appear after the shipping confirmation is sent.

Please check your spam or junk folder if you do not see our emails in your inbox.

Shipping Destinations

We ship to the countries and regions available during checkout.

Delivery availability may depend on your complete address, postal code and the carrier coverage in your region. If the checkout does not accept your destination, we are currently unable to ship to that address.

We do not ship to restricted destinations or locations that our carriers cannot serve safely and reliably.

Customs Duties and Import Taxes

International orders may be subject to import duties, local taxes, customs fees or handling charges imposed by the destination country.

Any taxes or duties collected directly during checkout will be clearly displayed before payment. Charges not collected at checkout may be requested by local customs authorities or the carrier and are the responsibility of the recipient.

YBYRAH does not control these charges and cannot predict their exact value. We recommend checking your country’s import regulations before placing an order.

Refusing to pay applicable customs charges may cause the package to be returned to us. Any refund in this situation will be assessed after the returned package is received and inspected, in accordance with our Returns & Exchanges Policy.

Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient’s full name;

  • Street name and number;

  • Apartment or unit number, when applicable;

  • City and postal code;

  • Country;

  • Valid telephone number.

Please review your information carefully before completing the purchase.

If you notice an error, contact us immediately at contact@ybyrah.com. We will do our best to update the address before dispatch, but changes cannot be guaranteed once the order has entered processing or has been handed to the carrier.

YBYRAH is not responsible for delivery problems caused by incomplete or incorrect information submitted by the customer.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at contact@ybyrah.com.

We cannot guarantee changes or cancellations after an order has entered preparation. Once an order has been dispatched, it can no longer be cancelled and must be handled according to our Returns & Exchanges Policy.

Delivery Attempts

Depending on the destination and carrier, a signature may be required at delivery.

If nobody is available, the carrier may:

  • Make another delivery attempt;

  • Leave the package at an authorized collection point;

  • Contact the recipient;

  • Return the package to the sender.

Customers are responsible for following the tracking information and collecting the package within the period established by the carrier.

Delayed Orders

Occasional delays may occur due to customs inspections, weather conditions, public holidays, carrier congestion or other circumstances outside our control.

If your tracking has not updated for more than 5 business days, or if the estimated delivery period has passed, contact us at contact@ybyrah.com with your order number.

We will review the shipment and, when necessary, open an investigation with the carrier.

Packages Marked as Delivered

If the tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check the delivery address on your order confirmation;

  2. Look around the entrance, reception area, mailbox or another safe location;

  3. Ask household members, neighbours or building staff;

  4. Contact the local carrier using the tracking number;

  5. Contact us at contact@ybyrah.com if the package remains missing.

Carrier investigations may take several business days. We will assist with the investigation, but we cannot issue an immediate replacement or refund while the carrier is still reviewing the delivery.

Lost Packages

A package is considered lost only after confirmation from the shipping carrier or after the carrier’s investigation has been completed.

If the carrier confirms that the package was lost in transit, YBYRAH will offer an appropriate solution, which may include a replacement or refund, depending on product availability and the circumstances of the shipment.

Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact us within 7 days of delivery at contact@ybyrah.com.

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product;

  • Photographs of the external packaging and shipping label.

Keep the product and all original packaging until our support team has reviewed the request.

Returned-to-Sender Packages

An order may be returned to us because of:

  • An incorrect or incomplete address;

  • Repeated unsuccessful delivery attempts;

  • Failure to collect the package;

  • Refusal to pay applicable customs charges;

  • Refusal of delivery.

Once the package has returned and been inspected, we will contact the customer regarding the available options. Additional shipping costs may apply if the customer requests a new delivery.

Original shipping expenses, customs charges and return-to-sender fees, when applicable, may be deducted from the refund.

Split Shipments

In some situations, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number.

There will be no additional shipping charge for an order divided into multiple shipments by YBYRAH.

Contact Us

If you have questions about your order or delivery, contact us at:

Email: contact@ybyrah.com

Please include your order number so our team can assist you more efficiently.